Wisconsin Kenworth Receives 2016 Kenworth Dealer of the Year Award
KIRKLAND, Wash., Feb. 23, 2017 – Wisconsin Kenworth received the prestigious 2016 Kenworth Dealer of the Year Award for the United States and Canada at the Kenworth Dealer Meeting held recently in Indian Wells, Calif. It marks the second time in the past four years that Wisconsin Kenworth was chosen for the coveted award.
“We strive to partner with our customers to the fullest extent possible. The goal is to maximize uptime and ensure low cost of truck operation,” said Jim Moeller, CEO of CSM Companies, which is Wisconsin Kenworth’s parent company. CSM operates 15 Kenworth dealerships in Wisconsin, Michigan, Texas, and Nebraska.
“Every day, we possess a sense of urgency in serving customers. Our support team monitors progress on repair of customer trucks in shops across the country. We operate Kenworth PremierCare® ExpressLanes in our own shops and facilitate express repairs elsewhere in the Kenworth dealer network.” said Moeller.
“One of the keys for us is to reinvest in our organization. That means providing a consistent training program for our people to stay current with changes within our industry and continuously upgrading and expanding our facilities. Our new dealership in Windsor, WI (near Madison) which opened in 2016 is a great example of this. This type of commitment not only speaks to customers but to exceptional prospective colleagues who want to work in a vibrant and growing organization,” said Moeller.
Mike Clark, President of CSM’s Truck Division, added, “We’re also leveraging technology with Kenworth TruckTech+, a vital tool used by our product support team to provide information and assist customers in getting their trucks through service quickly. Our Product Support Call Center features a large map to help pinpoint where customers may need our help. Tablets, software systems and other technologies help employees do their job faster than ever before.
“As a result of these efforts, three Wisconsin Kenworth dealerships (Green Bay, Madison and Milwaukee) have achieved Kenworth PremierCare® Gold certified status with more to come,” said Clark. “And don’t forget that we offer great products, including the on-highway Kenworth T680 – The Driver’s Truck, vocational flagship T880, conventional and cabover medium duty trucks, and fuel-efficient PACCAR MX and PX series engines,”
“However, all said, none of this would be possible without our base of tremendous customers and the outstanding contributions from our dedicated colleagues that strive to support our customers each and every day,” said Moeller. “As Kenworth’s Dealer of the Year, it’s a privilege to be part of a very exclusive club.”
“Wisconsin Kenworth successfully uses the formula of an excellent product offering of The World’s Best® trucks combined with outstanding support through technology and dedicated employees to achieve high customer satisfaction,” said Mike Dozier, Kenworth general manager and PACCAR vice president. “The results were exceptional – 1,950 Kenworth trucks retailed, many with PACCAR MX engines; excellent heavy duty, medium duty and PACCAR Financial market share; an 88 percent increase in service bays, 80/8 operations at Wisconsin Kenworth’s six full-service dealerships; and a record-setting 12 appearances in Kenworth’s Top Ten dealer recognition categories. Congratulations to The World’s Best Dealer Best Dealer for 2016.”
Kenworth also presented Gold and Silver awards, and the PACCAR MX Engine, Medium Duty, Parts and Service, and TRP Dealer of the Year awards.
Kenworth Gold Awards
Wisconsin Kenworth was selected as Kenworth Dealer of the Year from among Kenworth’s five Gold Award winners for 2016. Other Gold Award winners are: MHC Kenworth – Kansas City, MHC Kenworth – Tennessee, Kenworth Montréal, and Papé Kenworth. The Gold Award is presented to a select handful of Kenworth dealers each year that achieved excellent results.
About CSM Companies:
Headquartered in Madison, Wisconsin, CSM Companies, Inc. (“CSM”) provides a full-range of commercial and personal vehicle solutions through a network of commercial truck and automobile dealerships. CSM’s Truck Division has facilities across six states operating in 20 locations under the brands of: Wisconsin Kenworth, Michigan Kenworth, French Ellison Truck Center, Sahling Kenworth and Dedicated Fleet Services. In addition, CSM provides full-service lease and maintenance programs, cost-effective commercial fleet management solutions and a wide range of financing options. CSM’s Auto division includes two locations under the brands of Chrysler, Dodge, Jeep, Ram, Buick and GMC.