Website CSM Companies, Inc

CSM Companies, Inc., located in Madison, WI, is currently looking for a talented individual to take on our Fleet Support Specialist role.

The Fleet Support Specialist is a key position within our fleet services team. The person who holds this role will be responsible for a variety of duties related to the support and management of our fleet customers. They are tasked with providing superior communication to both internal and external customers.  Our customers rely on the care and support that we provide for their fleet of trucks whether they operate locally, regionally, or nationwide.

Additional Duties:

  • Serve as the customer advocate for service events at our branches and other dealer locations
  • Contact repairing location for regular updates on trucks throughout the repair process
  • Communicate frequently with customers
  • Escalate concerns if needed, and work with leadership to solve problems
  • Assisting customers with unplanned, immediate need repair situations
  • Monitoring fleet vehicles for service campaigns and product recalls
  • Review truck warranty status for potential coverage during service events
  • Partner with both internal and external resources to expedite parts as needed
  • Track and report on metrics associated with service events
  • Assist with after-hours customer assistance requests on a limited basis
  • Provide both classroom-based and over the phone training to service technicians
  • Other duties as assigned depending on customer and company needs

Qualifications:

  • High School Diploma is required
  • Three to five years of customer service experience
  • Service advisor experience is a plus but not required
  • Effective written and oral communication skills
  • Ability to prioritize and handle numerous tasks simultaneously
  • Must be highly organized, detail oriented and results driven
  • Intermediate computer skills including experience with Microsoft Excel, Outlook, and Word
  • Infrequent travel to meetings, to visit customers, and to attend training classes may be required
  • Desire to continually learn and share new information
  • Ability to work in an office environment for 8-10 hour days
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