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Green Bay, WI – Assistant Service Manager

Website Wisconsin Kenworth

Wisconsin Kenworth, located in Green Bay, WI, is looking for a talented individual to take on the Assistant Service Manager position. This position is ideal for those who enjoy working in a busy, professional environment. Excellent benefits offered. CSM values their employees and strives to offer opportunities for professional growth!

Responsibilities:

  • Assists Service Manager in daily and overall operation of the service department

Primary Duties:

  • Receiving and addressing client concerns/issues through incoming phone calls and other means. The Assistant Service Manager will diagnose client problems, recommend corrective services and sell additional services over the phone as well as face to face when appropriate
  • Provides leadership and supervision to the service department team
  • Provides feedback for Technician reviews, bonuses, and disciplinary actions
  • Reviews all closed repair orders for timeliness, completeness, accuracy, and quality
  • Updates all repair order estimates on a daily bases
  • Assist with technician’s daily work schedules by ensuring parts are available and pulled for that day’s jobs
  • Maintains shop tools, equipment, and vehicle maintenance
  • Professionally handles overflow phone calls, as needed
  • Manages the service department when the Service Manager is not available
  • Effectively educations and trains all service department team members on an on-going basis to ensure continued development of skill sets
  • Performs daily reconciliation of all technician time cards
  • Process expenses as provided by the Service technicians into the system
  • Perform all other duties as requested, directed or assigned by management

Qualifications:

  • Associate’s degree (AA) in a technical field, Bachelor’s is preferred, or comparable work experience
  • Three to five years heavy duty service or related experience with supervisory experience preferred
  • Ability to demonstrate or display extensive product knowledge to customer and staff
  • Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
  • Must be highly organized, detail oriented and results driven
  • Ability to prioritize and handle numerous tasks simultaneously
  • Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
  • Effective written and oral communication skills
  • Ability to handle upset customers in a professional manner
  • Ability to maintain or obtain a valid Commercial Driver’s License (CDL)
  • Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
  • Ability to work in a dealership environment to include 8 – 12 hour days with frequent exposure to weather elements

 

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