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Madison, WI – Service Manager – Premier Leasing

Website Premier Leasing

Premier Leasing, located in Madison, WI, is currently seeking a driven individual to take on the full-time Service Manager position. This position is ideal for those who have experience in leadership, professionalism, and have excellent communication skills. This is a great opportunity to join a growing and successful dealer group!

Primary Duties:

  • The Service Manager is responsible for the overall maintenance budget and goals for the Premier Lease fleet
  • Fosters effective and timely communication between service departments across CSM Companies to ensure timely, cost effective and proper repairs are being completed on all Premier Leasing units
  • The Service Manager communicates with customers regarding service needed, status of unit repairs and any bill back repairs
  • Reviews PLL unit repair orders for accuracy, time verification and completeness
  • Manages out of network service requests through Paccentral and internal communications with customers

Responsibilities:

  • Creates and manages local purchase orders for all PLL units
  • Reviews and monitors maintenance spend on PLL units
  • Tracks and reviews warranty and policy requests
  • Reviews maintenance data to identify trends that can be used to make proactive maintenance decisions on units
  • Provides management information to the PLL General Manager and Director of Operations as it pertains to PLL maintenance trends
  • Evaluates Service Department’s performance against target goals and standards, taking appropriate corrective action when needed
  • Establishes and fosters relationships with key outside vendors to include CSM, Kenworth, PACCAR, engine distributors, drive train and miscellaneous vendors
  • Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
  • Thorough knowledge of and compliance with manufacturer and vendor warranties and technical service procedures
  • Manages outside local vendors -Tires, Reefer maintenance, etc.

Qualifications:

  • The Service Manager must have an Associate’s degree (AA) in a technical field or comparable work experience
  • Three to five years heavy-duty truck service or related experience with supervisory experience preferred
  • Management skills to include strategic plan development, decision making abilities and program implementation
  • Ability to demonstrate or display extensive product knowledge to customer and staff
  • Must be highly organized, detail oriented and results driven
  • Ability to prioritize and handle numerous tasks simultaneously
  • Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
  • Effective written and oral communication skills
  • Ability to handle upset customers in a professional manner
  • The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows
  • Ability to travel to meetings, visit customers, attend training classes
  • Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
  • Ability to work in a dealership environment to include 8 – 12 hour days with frequent exposure to weather elements
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