Michigan Kenworth

Michigan Kenworth is seeking a customer service focused individual to take on the Service Advisor role on 2nd Shift. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

*Expected hours for this role will be 3:30 PM to Midnight, Monday through Friday.

Responsibilities:
• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:
• Open work orders
• Discuss service issues with customer and create an accurate description of customer’s service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications:

  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 10 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

 

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