Website Wisconsin Kenworth

Wisconsin Kenworth in Madison is seeking a talented individual to take on our 2nd Shift Service Advisor role! This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!

The hours for this position are approximately 2:00 PM -10:30 PM


  • Create a positive initial contact with service customers
  • Insure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer’s service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders
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