Website Lakeland Florida Kenworth

Lakeland Florida Kenworth is seeking a talented individual to take on our Service Writer role. This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!  Shift would be 1:30-10:00 p.m.

Responsibilities:

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:
• Open work orders
• Discuss service issues with customer and create an accurate description of customer’s service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

 

Qualifications:

  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 12 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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