Website Wisconsin Kenworth

Wisconsin Kenworth is seeking a customer service focused individual to take on the Service Advisor (2nd Shift) role at our Milwaukee location! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

The approximate hours for this position are 2:00 PM – 10:30 PM Monday through Friday

Responsibilities:

  • Create a positive initial contact with service customers
  • Ensure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer’s service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders
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