Website Michigan Kenworth

Michigan Kenworth is seeking a talented individual to take on our Service Advisor role at our Dearborn location! This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!

This is a second shift position with approximate hours of 12:00 PM – 9:00 PM. Shift differential offered!

Responsibilities:

  • Create a positive initial contact with service customers
  • Ensure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer’s service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders

Qualifications:

  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 12 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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