Website Michigan Kenworth

Michigan Kenworth is seeking a customer service focused individual to take on our Service Advisor role at our Saginaw location. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

This is a first shift position with hours from 9:00am – 5:30pm


  • Create a positive initial contact with service customers
  • Insure that all service phone calls are handled professionally and expediently
  •  Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer’s service problems and requests
  •  Determine method of payment and explain payment requirements to customer before work commences
  •  Maintain communication with customer as necessary during the repair process
  •  Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders


  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 12 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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