Service Foreman – Lead Diesel Technician/Mechanic (2nd Shift)

Wisconsin Kenworth is seeking a talented Service Foreman – Lead Diesel Technician/Mechanic on 2nd Shift at our Green Bay location! The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

*The hours for this position are approximately 4:00 PM – 12:00 AM Monday – Friday with a Saturday 7:00 AM – 3:30 PM shift once every other month.

Responsibilities:

• Ensure that all service phone calls are handled professionally and expediently
• Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians
• Supervises all assigned service technicians
• Coordinates department activities between service department, parts department and service customer
• Facilitates effective communication between internal and external customers, vendors and business contacts

Primary Duties:

• Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians
• Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
• Assists service technicians in the service shop as needed
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

Qualifications:

• Formal technical school graduate certificate/degree (or equivalent work experience)
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
• Effective written and verbal communication skills
• Ability to obtain a Commercial Driver’s License (CDL)
• Familiarity with both DOS and Windows based computer programs
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
• The ability to work under pressure while prioritizing and processing several tasks simultaneously
• Ability to work a 8 – 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis