Website Wisconsin Kenworth

Wisconsin Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

  • Overall responsibility for the branch warranty
  • Fosters effective and timely communication between branch departments
  • Communicates and coordinates with supervisor on warranty rejections and processing issues
  • Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
  • Maintain a warranty process that is timely, thorough, and accurate

Primary Duties:

  • File warranty claims
  • Operate word processing and spreadsheet computer programs
  • Keep receivable schedules clean and updated
  • Ship heavy-duty truck parts to various vendors
  • Process and update customer information into dealer software system and databases
  • Process and file paperwork such as sales, parts, and service documentation per supervisor direction
  • Liaison with the corporate office on receivable schedule issues
  • Fill in as service counter contact as needed
  • Answer multi-line telephone, directing calls and taking messages as required
  • Greet customers and handle their questions and concerns quickly, efficiently and professionally
  • Accept payments for products and services provided and ensure transaction is documented accordingly
  • Other office duties as assigned

Qualifications:

  • Associate’s degree (AA)  in an office-related field is highly preferred
  • 3-5 years of related experience, supervisory experience preferred
  • Understanding of double entry accounting principles
  • Management skills to include decision making abilities, organizational and leadership skills
  • Ability to demonstrate and display office protocols to staff and other departments
  • Must be highly organized, detail-oriented, and results driven
  • Ability to prioritize and handle numerous tasks simultaneously
  • Effective written and oral communication skills
  • Computer skills with an emphasis on word processing and spreadsheet programs
  • Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
  • Ability to work in a dealership environment to include 8 – 10 hour day

 

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