General Manager

Premier Leasing, located in Madison, WI, is seeking a General Manager. This position is ideal for those with management experience in the heavy-duty truck industry, work well under pressure, and possess effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

• Maintaining a high level of overall customer satisfaction throughout the leasing and rental operations
• Establishes and meets leasing and rental profit targets
• Execute efficient maintenance spend on rental and lease fleet
• Achieve high rental utilization rates operating a profitable rental fleet

Primary Duties:

Rental

• Reviews and recommend certain lease and rental contracts and proposes credits and chargebacks as appropriate
• Establishes financial and operating objectives for the lease and rental business

Maintenance Spend

• Prepares operating and capital budgets for the lease and rental operations, reviews on a regular basis and takes corrective action as needed
• Monitor market conditions, product innovations, and competitors’ products, prices, and sales
• Complete administrative duties related to account management by following up on accounts receivable, equipment delivery, completing reports, etc.
• Provide regularly scheduled updates and operational reports to management and CSM executive leadership
• Facilitate resolution of customer satisfaction issues including coordination and follow up with other departments and branches
• Follows up and collects vendor credits and allowances in a timely manner

Customer Service

• Answer customers’ questions about products, prices, availability, product uses, and credit terms
• Recommend products to customers, based on customers’ needs and interests
• Prepare estimates, and proposals that meet specific customer needs
• Maintain current data for customer profiles in company databases
• Successfully complete product and sales training courses as assigned
• Develop and maintain full working knowledge of all company systems, procedures, and policies
• Facilitate timely deliveries of customer units
• Interviews, hires and trains a new sales force adequate to meet Premier Leasing’s sales and profit goals
• Establishes and fosters relationships with key outside businesses to include PACCAR, financial institutions, and vendors

• Addresses and handles personnel issues for Premier Leasing to include the Performance Appraisal program, Performance Improvement Plans and dictates disciplinary action as needed
• Facilitates customer relations by addressing all customer concerns and mediating a solution between all parties involved

Revenue Generation

• Identify prospective customers by using business directories, following leads from existing customers, participating in organizations and associations, and attending trade shows and conferences
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Provide account management to lease customers by resolving operational and financial conflicts.
• Build relationships with leasing customers by acting as a transportation consultant, conducting periodic reviews, and managing the voice of the customer process.
• Call on all assigned accounts as scheduled and file complete and timely call reports
• Other projects and tasks as assigned by manager

Qualifications

• Two or four-year technical degree preferred with a minimum of 10 years of experience in the heavy-duty transportation industry and at least 5 years in a supervisory role
• Demonstrated written and verbal communication skills
• Management skills to include strategic plan development, decision making abilities and program implementation
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach Interviews, hires and trains a new sales force adequate to meet Premier Leasing’s sales and profit goals
• Ability to demonstrate or display extensive product knowledge to customer and sales staff to assist with purchase decisions
• Ability to prioritize and process multiple projects simultaneously
• Ability to establish and meet standards and deadlines for self and others
• Basic computer skills
• Valid Commercial Driver’s License with a good driving record
• Ability to work in a dealership environment to include 8 – 12-hour work days, with extended hours as needed, to include frequent sitting, walking and standing
• Work in an environment which necessitates the occasional lifting, stooping, bending, pushing or pulling of up 50 lbs.