Website Premier Leasing

Premier Leasing, located in Madison, WI, is seeking a General Manager. This position is ideal for those with management experience in the heavy-duty truck industry, work well under pressure, and possess effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

  • Maintaining a high level of overall customer satisfaction throughout the leasing and rental operations
  • Establishes and meets leasing and rental profit targets
  • Execute efficient maintenance spend on rental and lease fleet
  • Achieve high rental utilization rates operating a profitable rental fleet

Primary Duties:

Rental

  • Reviews and recommend certain lease and rental contracts and proposes credits and chargebacks as appropriate
  • Establishes financial and operating objectives for the lease and rental business

Maintenance Spend

  • Prepares operating and capital budgets for the lease and rental operations, reviews on a regular basis and takes corrective action as needed
  • Monitor market conditions, product innovations, and competitors’ products, prices, and sales
  • Complete administrative duties related to account management by following up on accounts receivable, equipment delivery, completing reports, etc.
  • Provide regularly scheduled updates and operational reports to management and CSM executive leadership
  • Facilitate resolution of customer satisfaction issues including coordination and follow up with other departments and branches
  • Follows up and collects vendor credits and allowances in a timely manner

Customer Service

  • Answer customers’ questions about products, prices, availability, product uses, and credit terms
  • Recommend products to customers, based on customers’ needs and interests
  • Prepare estimates, and proposals that meet specific customer needs
  • Maintain current data for customer profiles in company databases
  • Successfully complete product and sales training courses as assigned
  • Develop and maintain full working knowledge of all company systems, procedures, and policies
  • Facilitate timely deliveries of customer units
  • Interviews, hires and trains a new sales force adequate to meet Premier Leasing’s sales and profit goals
  • Establishes and fosters relationships with key outside businesses to include PACCAR, financial institutions, and vendors
  • Addresses and handles personnel issues for Premier Leasing to include the Performance Appraisal program, Performance Improvement Plans and dictates disciplinary action as needed
  • Facilitates customer relations by addressing all customer concerns and mediating a solution between all parties involved

Revenue Generation

  • Identify prospective customers by using business directories, following leads from existing customers, participating in organizations and associations, and attending trade shows and conferences
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates
  • Provide account management to lease customers by resolving operational and financial conflicts.
  • Build relationships with leasing customers by acting as a transportation consultant, conducting periodic reviews, and managing the voice of the customer process.
  • Call on all assigned accounts as scheduled and file complete and timely call reports
  • Other projects and tasks as assigned by manager

Qualifications:

  • Two or four-year technical degree preferred with a minimum of 10 years of experience in the heavy-duty transportation industry and at least 5 years in a supervisory role
  • Demonstrated written and verbal communication skills
  • Management skills to include strategic plan development, decision making abilities and program implementation
  • Supervisory skills to include the ability to coach, train and motivate subordinates to reach Interviews, hires and trains a new sales force adequate to meet Premier Leasing’s sales and profit goals
  • Ability to demonstrate or display extensive product knowledge to customer and sales staff to assist with purchase decisions
  • Ability to prioritize and process multiple projects simultaneously
  • Ability to establish and meet standards and deadlines for self and others
  • Basic computer skills
  • Valid Commercial Driver’s License with a good driving record
  • Ability to work in a dealership environment to include 8 – 12-hour work days, with extended hours as needed, to include frequent sitting, walking and standing
  • Work in an environment which necessitates the occasional lifting, stooping, bending, pushing or pulling of up 50 lbs.
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